Refund Policy

Techniserve IT Services, Inc. provides technology consulting, IT support, network services, infrastructure support, cloud services, backup solutions, cybersecurity services, and related professional services. Because technology services may involve reserved technician time, consulting, troubleshooting, engineering, configuration, research, planning, implementation, customized work, and third-party products, refund eligibility may depend on the applicable service agreement, invoice, proposal, statement of work, or applicable law.

1. General Policy

Refunds are evaluated according to the applicable service agreement, transaction terms, and applicable law. A general website inquiry does not create a paid service relationship.

2. Consultations

If paid consultations are offered, applicable cancellation and refund terms may be provided during scheduling or purchase. Completed consultation services may be non-refundable to the extent permitted by law and applicable agreement.

3. IT Support Services

Fees for completed IT support, troubleshooting, engineering, configuration, repair, consulting, or technician time may be non-refundable to the extent permitted by applicable agreements and law.

4. Project Deposits

Certain projects may require deposits or advance payments. Refundability of deposits will depend on the applicable agreement and whether project work has begun.

5. Custom Services

Customized services may include:

• Network design and infrastructure configuration
• Security assessments and cloud configuration
• Backup configuration and server work
• Technology assessments, software configuration, consulting, and migration planning

Once work has begun, refund eligibility may be limited according to the applicable agreement.

6. Hardware and Third-Party Products

Hardware, software licenses, cloud services, subscriptions, manufacturer products, and other third-party products may be subject to the supplier's or manufacturer's refund and return policies.

7. Third-Party Costs

Third-party costs may not be refundable by Techniserve IT Services, Inc. where the third-party provider does not provide a refund.

8. Duplicate Payments

Verified duplicate payments may be reviewed for refund.

9. Billing Errors

If you believe a billing error occurred, contact contact@techniserveitservices.com and provide your name, company, invoice information, transaction date, amount, and a description of the issue.

10. Refund Requests

Refund requests should be submitted promptly and contain enough information to identify the relevant transaction.

11. Review Process

Refund requests may be reviewed based on:

• Applicable agreement and work completed
• Technician time and project status
• Deliverables, third-party costs, payment terms, and applicable law

12. Approved Refunds

Approved refunds will generally be issued using the original payment method when reasonably possible. Processing time may depend on the payment processor or financial institution.

13. Non-Refundable Services

To the extent permitted by applicable law and agreement, completed professional services, reserved technician time, completed assessments, delivered work, third-party products, customized services, and other completed work may be non-refundable.

14. Policy Changes

Techniserve IT Services, Inc. may update this Refund Policy from time to time. The most recent version will be published on this page.

15. Contact